Orders to the Netherlands:
- free shipping on orders above €50
- otherwise €6,95

Orders to Belgium:
- free shipping on orders above €39
- otherwise €4,95

We have a very small window to make order edits! Please contact us here with your order number and your correct shipping address, so we can make changes as quickly as possible.

Orders placed before 17:00 Monday-Friday will be processed and packed to ship the same day, barring any holidays. Orders placed after 17:00 will be packed and shipped the following day.

Orders placed after 17:00am on Friday, all day Saturday, and all day Sunday will ship on Monday.

We will make our best efforts to accommodate your request, though we ask that you double-check your address prior to placing your order, as we cannot guarantee a change in address once your order is processing.

We're unable to edit the items in an order or cancel an order once it has processed. However, please contact us here — while we cannot guarantee any changes or cancellations, we will work to best help in accommodating your request!

We’re sorry to hear that your order didn’t arrive looking quite right! If you received the wrong items or if there was an issue with delivery, please let us know within 30 days of your order date, and we'll work to correct the problem! You can contact us here!

Supplements, Personal Care Products, and Multivitamins

Unopened and unused products may be returned in within 30 days of the order’s delivery date for a refund. In the event of a return, refunds can only be processed back to the original payment method; shipping fees are non-refundable.
 

Return Terms and Conditions

• Products that have been opened are not eligible for a return, exchange, or store credit
• Orders outside of the 30-day return window are ineligible for a return, exchange, or store credit
• Shipping charges are non-refundable and are not refunded in the event of a return
• Refunds can only be processed back to the original payment method. In the event we're unable to refund back to the original form of payment due to a cancelled/expired credit card or closed bank account, store credit will be issued via Rewards Points that can be applied as discounts on future orders.
• For orders of 20 items or more, only 50% of the order may be returned if the items are unopened and unused with their original seals intact within 30 days of the order’s delivery date.
• Orders purchased with Buy One Get One offer (BOGO) must be returned in full for a full refund. Returning part of a BOGO order will result in a partial refund, if eligible.
• Special priced & Sale items are final sale and are not eligible for exchange or return.
   

To start a return, please contact us here with your order number.

If a product was opened and used but wasn’t the best fit for you, please reach out to our team within 30 days of your delivery date to discuss the next best steps. We will do our best to work with you and help out!

For one-time purchases, we accept all major credit cards, Apple Pay, Amazon Pay, GPay, PayPal, Shop Pay, and Buy Now, Pay Later with Klarna!

For subscription orders, we accept credit, debit cards, PayPal, and ShopPay. We're not able to accept Klarna as a payment method on subscription orders at this time.

If you're looking to place an order larger than 20 items, please contact us here to help out with your large order!

Discount codes can be applied to one-time orders in checkout - just add the discount on the first page of checkout (after the cart page). You can apply one code per order!

Rewards points can be applied to both one-time orders and subscription orders. You can redeem up to 400 points (a €20 discount) per order.

• To apply to a one-time order, you can apply on the first page of checkout, after the card page.
• To apply to an upcoming subscription order, just head to your account page and click MY REWARDS and apply your discount!
  
  Please note: only one discount code or rewards redemption is applicable per order. Discount codes cannot be combined with other offers or codes.

 
*Exclusions apply: Subscription orders and sale items are not eligible for discounts. Discount codes are limited to one use per customer. For Buy One, Get One offers, the discount is limited to 5 free products per customer.

Discount codes may be applied to one-time orders. If you’re having trouble, here are a few things to consider:

• You can only use one discount code per order
• Rewards points cannot be combined with a discount code
• Sale products & special priced products are not eligible for further discounts
• Subscription orders are not eligible for further discounts
   

If you're still having trouble, please let us know here.

If you run into an issue at checkout, we strongly recommend trying to complete your purchase in an incognito window and/or on a different device. We’ve found that 9 times out of 10, this solves the issue!

Still having trouble after trying incognito? Reach out to us here with a screenshot or description of the error you’re experiencing, and we’ll be happy to help!